Customer Service

How Gasp failed their business (and five tips to not make the same mistake)
As Gasp Jeans is hauled over the coals for reprimanding a customer who dared complain over inadequate customer service, and with retailers suffering from continuing consumer conservatism, it is astounding that any business woul... read more >

How Gasp failed their business (and five tips to not make the same mistake)

15 February 2012 - As Gasp Jeans is hauled over the coals for reprimanding a customer who dared complain over inadequate customer... read more >

Feedback is the breakfast of champions

02 December 2011 - We all know the cliché, the customer is always right. But you mightn’t be familiar with its addition:... read more >

Customer service – how to go the extra mile

31 October 2011 - Lately, I’ve been knocked out by exceptional service from good old Australian businesses. However, recently I... read more >

How to build a successful customer relationship

17 October 2011 - Customer service can spell the difference between a good business and a great business. It’s important to also... read more >

Five customer service tips learnt from Gasp’s PR fiasco

05 October 2011 - As retailers continue to suffer from continuing consumer conservatism with retail trade experiencing the weakest... read more >

Stellar customer service tips for the manufacturing industry

20 July 2011 - Businesses in the manufacturing industry know the importance of creating a great quality product that will stand the... read more >

Three rules to find the right customers for your business

12 July 2011 - When you start a business, it isn't just about what you do well that ensures your path to success, but your... read more >

Customer service on hold

25 March 2011 - Customer service is an important means of communicating with your clients. But could there be ways to communicate... read more >

Bake up a great regional business

20 January 2011 - Most regional businesses would agree if you want to be heard, your message needs to be loud and clear. Making your... read more >

What hurdles hold regional business back?

10 November 2010 - Customer service is just one of the areas that all regional businesses have to make sure is top notch. You must also... read more >

Customer service – tips from the Sunshine Coast

05 November 2010 - Customer service might be the last thing on your mind when spending time on the Sunshine Coast – the sun... read more >

Dominating the customer service region of your business

28 October 2010 - Regional businesses need to ensure their customer service remains consistent in good times and bad. It’s simple... read more >

What businesses need to know about customer service

13 October 2010 - Most businesses start and grow on the back of the founder’s great customer service. It’s driven by... read more >

Customer experience – tips and traps

08 October 2010 - Customer experience is the crux of good customer service – once you understand the experience you want your... read more >

Customer service on the line -€“ five mistakes and how to avoid them

27 September 2010 - Customer service is number one and for many businesses, the main point of contact is over the phone. Yet, despite its... read more >

Represent your region with great customer service

01 September 2010 - Many would have heard the line “Taxi drivers in [insert big city] are terrible”. But what if this became... read more >

Customer service do’s and don’ts – tips to ensure repeat business

25 August 2010 - Repeat business is not the only reason you need to keep on top of your customer service. Word of mouth can make or... read more >

Good old-fashioned customer service

20 August 2010 - Few regional business owners would disagree that customer service should be number one when it comes to running a... read more >

Good old-fashioned customer service

20 August 2010 - Few regional business owners would disagree that customer service should be number one when it comes to running a... read more >

Customer service fundamentals

28 July 2010 - Customer service is a priority in business – after all, without customers, your business could never turn a... read more >

7 tips for better online customer service

09 July 2010 - Online customer service, in an increasingly web-based business world, is imperative if you want to retain a loyal... read more >

Customer service is giving them what they want

28 June 2010 - Customer service (the good kind) is not simply providing a product or service, but rather offering the customer... read more >

From the coalface – customer service secrets revealed

23 June 2010 - Great customer service is at the heart of any good business – after all, if you don’t take care of your... read more >

All you need is love – tips and tricks for customer service excellence

03 June 2010 - The customer might not always be right, but the key to growing a business is to stay on the right side of them... read more >

Customer service secrets revealed

23 April 2010 - The customer mightn’t always be right, but it’s crucial you stay on their right side. For many... read more >

Five steps to retaining customers

31 March 2010 - Listening to your customers and understanding what they want is important when doing business. Here are some tips to... read more >

13 steps to succeed in customer service

17 March 2010 - Humour works in advertising Think about how to best service your customers Target the premium end of the market to... read more >

16 sure-fire customer service steps

03 March 2010 - Identify a consumer need and deliver on it Closely study the habits of consumers Mould your business to suit your... read more >

The O’Toole message

24 February 2010 - Business legend and baker Tom O’Toole offers some tips to get to the top: Don’t let someone else steal... read more >

Service shockers

27 January 2010 - Since the Sydney Olympics, formal training for staff has become the norm in most businesses, with many organisations... read more >

17 tips to perfect customer service

20 January 2010 - Listen to clients for direction for diversification. Guerrilla marketing is a smart tactic when battling a big... read more >

13 simple steps for successful customer service

09 December 2009 - Use advertising for points of differentiation Consumer research gives great business planning insights Focus on the... read more >

Small details secure a point of difference

26 November 2009 - As a customer, how would you like service tailored to suit you? Here’s a business that built itself on service... read more >

Keep the service flame alive

30 October 2009 - I remember several years back when I asked a local businessman what he was doing to prepare for the Olympics, he... read more >

Service with a smile

22 October 2009 - What would you do if you were out with your family for a very special occasion – at a ‘pay through the... read more >

Word of mouth

23 September 2009 - What I am about to write affects everyone who walks into shops to buy things or employs service providers to complete... read more >

You talkin' to me?

13 August 2009 - The old cliché ‘first impressions last’ is a scary thought when applied to some big city taxi... read more >

Is the customer ever wrong?

29 June 2009 - We all know the cliché, the customer is always right. But you mightn’t be familiar with its addition:... read more >

Expect the karma of bad service

28 June 2009 - When it comes to the all-important area of customer service, despite some improvements, generally, my opinion is that... read more >

Listen to your customers

28 June 2009 - Let me tell you about my worst shopping experience ever. I think small business owners may have me as a marked man.... read more >

Please complain

28 June 2009 - Pauline Hanson made the phrase ‘please explain’ famous and a few years back the Small Luxury Hotels of... read more >

How would you handle this one?

23 June 2009 - When is the customer wrong? Apparently legendary advice says there’s never a time when a customer is wrong.... read more >

110 tips for customer service

23 June 2009 - Look to the US – the home of customer service – for an edge Build up a brand name and cash in on it.... read more >